Frequently Asked Questions

Everything you need to know about your hair care journey with Creme of Nature.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. Please contact our customer support team to initiate a return and receive a prepaid shipping label.

Are Creme of Nature products safe for color-treated hair?

Yes, many of our formulas, especially those in our Argan Oil from Morocco line, are specifically designed to be sulfate-free and safe for color-treated hair to prevent fading.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer international shipping to more countries in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I know which product is right for my hair type?

You can use our 'Hair Quiz' on the homepage or refer to the product descriptions which specify whether a formula is best for curly, coily, wavy, or straight textures.